Restaurant Ordering System Guide in Jordan & GCC

04.Nov.2024 Design, UI/UX Geel Tech

How to Create a Restaurant Ordering System in Jordan & GCC (QR Menu + Online Payments) is a practical guide for restaurants operating in Jordan and across GCC markets to plan, build, and launch an online ordering flow—from a digital menu and QR codes to payments, kitchen operations, and reporting.

What you’ll learn in this guide (Jordan & GCC focus)

What a restaurant ordering system includes beyond a digital menu
MVP features you need vs features you can add later
Step-by-step setup checklist for Jordan & GCC restaurant operations
Payments and operational requirements commonly needed in the region
Common mistakes to avoid
FAQs

What is a restaurant ordering system?

A restaurant ordering system is a digital flow that lets customers browse the menu, place an order (often by scanning a QR code at the table), and optionally pay online—while the restaurant tracks orders, updates statuses, and routes tickets to the kitchen.

Common ordering modes for restaurants in Jordan & GCC (choose your scope first)

Dine-in table ordering (QR at each table)

Customer scans a QR code, selects items, submits order
Kitchen receives tickets; staff serve the table
Payment can be online or at cashier

Pickup / takeaway ordering

Customer orders from their phone, selects pickup time
Restaurant prepares and marks the order ready

Delivery ordering

Includes address capture, delivery fees, and delivery status updates
Useful for restaurants serving wider zones in Jordan or GCC cities

Tip: Start with one mode (often dine-in QR or pickup) then expand.

MVP features checklist for a Jordan & GCC launch (what you need to start)

Customer side

Digital menu (categories, items, prices, add-ons)
Item details (ingredients/allergens notes where relevant)
Cart + quantities + special notes
Order confirmation screen (and order ID)
Optional: online payment + receipt

Restaurant side

Admin panel to manage menu, prices, availability
Table management (table numbers + QR codes)
Order dashboard (new → preparing → ready/served → completed)
Kitchen view (KDS) or printable tickets
Basic reports (daily orders, top items, revenue summary)

System basics

Mobile-first performance (fast menu load in busy hours)
Multi-branch support (common for brands expanding across Jordan & GCC)
Role permissions (admin vs cashier vs kitchen)

Step-by-step: How to create the system (Jordan & GCC ready)

Step 1: Define your flow and policies

Will customers pay online, at the cashier, or both?
Do you allow edits/cancellations after submission?
How do you handle out-of-stock items?
Do you support tips/service charges (if your market requires it)?

Step 2: Prepare your menu data

Categories (Appetizers, Mains, Drinks…)
Items (name, description, price)
Variations/add-ons (size, sauces, extras)
Availability rules (breakfast-only, weekend-only)
Allergen notes (highly recommended)

Step 3: Build the digital menu experience

Clear categories + clean layout
Search (optional but useful)
“Popular items” (optional)
Accurate totals with add-ons
Fast loading on mobile networks (important in Jordan & GCC footfall peaks)

A fast mobile experience is not optional for QR ordering. Mobile-friendly website design helps reduce drop-offs during peak hours.

Step 4: Create table QR codes

Generate one QR per table (Table 1, Table 2…)
Each QR opens the correct branch + table session
Print durable codes (stickers/stands)
Add instruction: “Scan to view menu & order”

Step 5: Implement order creation and statuses

New order appears instantly on the restaurant dashboard
Kitchen marks statuses (preparing/ready)
Staff marks served (for dine-in)
Optional: customer sees live status updates

Step 6: Add online payments (optional)

If you enable online payments for Jordan & GCC customers, plan for:

Payment confirmation via webhooks (server-to-server)

If you want to compare fees, onboarding requirements, and real integration risks across Jordan & GCC, explore our payment gateway selection guide.

Handling failed payments (retry/switch)
Refund workflow (full/partial if needed)
Storing transaction references safely (no sensitive card data)

Step 7: Add operations tools that matter in real restaurants

Kitchen workflow

KDS screen or ticket printing
Clear modifier display (no onions, extra sauce, allergy notes)

Well-structured UX/UI design makes kitchen screens and staff flows easier, faster, and less error-prone during rush hours.

Staff workflow

Table view: pending/served status
Ability to escalate issues quickly during rush hours

Multi-branch workflow (for brands across Jordan & GCC)

Separate menus per branch (if needed)
Branch-level roles, permissions, and reporting

Step 8: Reporting essentials

Peak hours + day-of-week trends
Top-selling items by branch
Average order value
Cancellation/refund reasons
Menu performance insights

Step 9: Launch checklist

✅ Test on Android + iPhone
✅ Test weak internet (restaurant Wi-Fi can drop)
✅ Test payment success/failure/refund (if enabled)
✅ Test out-of-stock changes during service
✅ Train staff on the full flow (new → kitchen → served)
✅ Verify every table QR opens the right page

Common mistakes (and how to avoid them)

Treating it as “just a QR menu”

Fix: you need orders + statuses + kitchen workflow, not only a menu page.

Weak Wi-Fi coverage

Fix: test coverage at tables and during peak hours.

No item availability control

Fix: add an “out of stock” toggle and hide/disable unavailable items.

Weak payment confirmation logic

Fix: confirm payments server-to-server, not only by success screens.

Overbuilding v1

Fix: ship a clean MVP first, then add loyalty, promos, advanced analytics.

FAQ (Jordan & GCC)

Do customers need to download an app?

No—QR ordering usually works as a mobile web experience.

Can it support Arabic and English?

Yes—bilingual menus are common across Jordan and GCC markets.

What devices does the restaurant need?

At minimum: one tablet/PC for orders, and one kitchen screen/printer setup.

Can it support multiple branches?

Yes—plan multi-branch structure early with roles and reports.

Should we start with online payments?

You can start with pay-at-cashier and add online payments later, but if you enable online payments, implement refunds and confirmation properly.

Conclusion

A restaurant ordering system in Jordan and the GCC succeeds when it’s fast on mobile, easy for staff, and reliable during peak hours. Start with a focused MVP (menu + ordering + kitchen + admin), then expand once the workflow is stable.

Looking for a reliable technical partner? → Website Design & Development in Jordan & GCC