How to Create an App Similar to Uber or Talabat: A Practical Guide

How to Create an App Similar to Uber or Talabat: A Practical Guide explains the planning, feature set, architecture, and build steps behind on-demand ride-hailing and delivery apps—especially for businesses targeting Jordan and the GCC—without turning it into a sales page.

What you’ll learn in this guide

• How to choose the right business model (commission, subscription, etc.)

• What an MVP must include vs what can wait

• Feature checklists by app type (Uber-like vs Talabat-like)

• Core integrations (maps, payments, notifications)

• Typical development phases and common mistakes

• FAQs founders ask before starting

Step 1: Define the exact app type (Uber-like vs Talabat-like)

Before features, decide what you are building:

Uber-like (on-demand rides)

• Customer requests a ride

• Driver accepts and navigates to pickup

• Trip tracking + fare calculation

• Payment + rating

Talabat-like (on-demand delivery)

• Customer browses stores/restaurants

• Places an order

• Merchant accepts and prepares

• Courier delivers

• Payment + rating

Many startups start with one core flow first (rides OR delivery), then expand later.

Step 2: Choose a business model that matches your market

Common models

• Commission-based: percentage from each completed order/ride

• Fixed fee: fixed platform fee per transaction

• Subscription: monthly fee for merchants/drivers/partners (or premium users)

• Advertising: promoted listings inside the app (usually after traction)

Quick decision checklist

• Average order value or ride value in your market

• Expected number of monthly transactions

• Your customer acquisition cost (marketing cost per user)

• Whether your category can sustain commissions without hurting margins

Step 3: Define your MVP (what must launch day one)

A strong MVP focuses on the minimum features that create a full, working loop (request → fulfill → pay → support).

MVP checklist (shared essentials)

• User accounts + verification (phone/OTP at minimum)

• Location + maps (pickup/dropoff or delivery address)

• Real-time status updates (requested, accepted, in progress, completed)

• Payments (at least one method) + refunds basics

• Notifications (push + SMS/WhatsApp where needed)

• Ratings and basic support (ticket or chat)

• Admin dashboard for operations

MVP for Uber-like apps

• Driver onboarding + documents (as needed)

• Availability toggle (online/offline)

• Driver acceptance/decline

• Route navigation + trip timeline

• Fare estimate (basic) + final charge

MVP for Talabat-like apps

• Store listing + menu/catalog

• Cart + order placement

• Merchant acceptance + prep time

• Courier assignment + delivery tracking

Step 4: Plan features by role (so scope stays clear)

Most “Uber/Talabat-style” projects are not one app—they’re a system with multiple interfaces.

Customer app

• Signup/login

• Search/browse (stores/drivers)

• Address management

• Order/ride request

• Payment and receipts

• Live tracking

• Support + rating

Driver/Courier app

• Signup + verification

• Availability

• Job offers + accept/decline

• Navigation + status updates

• Earnings + payout view

• Support

Merchant app or portal (delivery apps)

• Store profile and working hours

• Catalog/menu management

• Order accept/reject

• Prep status updates

• Offers/availability toggles

Admin dashboard

• User management (customers, drivers, merchants)

• Order/ride monitoring in real time

• Pricing/fee rules (if applicable)

• Disputes, refunds, cancellations

• Reports (daily revenue, completed jobs, performance)

Step 5: Integrations you’ll almost always need

Maps & geolocation

• Maps SDK (Google Maps or alternatives depending on region)

• Geocoding (address → coordinates)

• Distance/time estimation

Payments

• Card payments (where available)

• Wallets and local methods (vary across Jordan & GCC)

• Refund workflow

• Webhook-based payment confirmation (server-to-server)

To compare real fees, onboarding requirements, and integration pitfalls across Jordan & GCC, explore our payment gateway selection guide.

 

Notifications

• Push notifications for live updates

• SMS for OTP

• Email receipts (optional)

Analytics and logging

• Event tracking (conversion and funnel)

• Error monitoring + crash reporting

• Admin audit logs (important for operations)

Step 6: Architecture basics (what should exist behind the scenes)

Core backend modules

• Authentication and user profiles

• Orders/rides engine (state machine)

• Dispatching and matching (driver/courier assignment)

• Pricing engine (fares, delivery fees, surge rules if used)

• Payments module

• Notification service

• Reporting and reconciliation

Data and reliability basics

• Clear database schema for orders, statuses, payouts

• Server-side validation (never trust client-only data)

• Background jobs/queues (notifications, payouts, emails)

• Webhooks verification for payments

Step 7: Build process (phases that reduce rework)

Phase 1: Requirements and scope

• Define MVP scope and acceptance criteria

If you’re building a multi-interface system (customer + driver + admin + merchant), follow a structured delivery approach—see Geel Tech’s methodology for large-scale projects.

• User flows + edge cases (cancellations, no driver found, refunds)

• Roles and permissions

Phase 2: UI/UX design

• Wireframes → clickable prototype

• Confirm flows before development

For on-demand apps, strong UX/UI design reduces drop-offs and support tickets—especially in checkout, address flow, and live tracking.

 

Phase 3: Development

• Backend + APIs

• Mobile apps (iOS/Android)

• Admin dashboard

• Integrations

Phase 4: Testing and launch readiness

• Functional testing per flow

• Payment edge cases (failed, pending, refunded)

• Load/performance checks on peak scenarios

• Store release checklist + monitoring

Step 8: Tech stack options (choose based on your constraints)

Mobile

• Flutter (single codebase iOS/Android)

• Native (Swift/Kotlin) for maximum platform control (costlier)

Backend

• Laravel / Node.js / Python (common choices for on-demand platforms)

Database

• PostgreSQL or MySQL (typical for transactional systems)

Real-time

• WebSockets / real-time messaging (for tracking updates)

Cloud

• AWS / Google Cloud (scaling, storage, monitoring)

Pick the stack based on team expertise, scalability needs, and total cost of ownership—not trends.

Common mistakes (and how to avoid them)

Building “everything” in V1

Fix: define MVP clearly and push advanced features (surge, subscriptions, loyalty) to later phases.

Weak payment confirmation

Fix: rely on webhooks + server-side verification, not only the “success” screen.

Ignoring cancellations and refunds

Fix: design full cancellation/refund rules early, with admin overrides.

Poor dispatching logic

Fix: start with simple matching rules, then improve with data (ETA, zones, driver ranking).

No operational dashboard

Fix: on-demand apps require operations—admin tools are not optional.

FAQ

How many apps do I need to launch?

Usually at least two: customer + driver/courier, plus an admin dashboard. Delivery platforms often add a merchant portal too.

Do I need GPS tracking in real time?

Yes. Live tracking is core to the on-demand experience and reduces support tickets.

Can I start with cash payments only?

Some markets do, but online payments improve conversion and control. Many teams start with one method and expand after stability.

What is the best MVP scope?

The smallest scope that completes the loop: request → fulfill → pay → support, with admin visibility.

When should I add advanced features like loyalty, subscriptions, or promotions?

After the core flow is stable and you have real usage data.

Conclusion

Building an Uber/Talabat-style product is mainly about clear scope, reliable operations, and strong integrations—not just screens. If you structure the system by roles, ship a focused MVP, and plan for real-world edge cases (refunds, cancellations, dispatching), you can launch faster and iterate with less risk.

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