SLA Maintenance & Technical Support for Websites & Apps

In the fast-moving world of technology, launching a website or mobile app is only the beginning. The real challenge is keeping it running: consistent speed, continuous security, and regular updates without interruptions.
At Geel Tech, we provide technical support and maintenance through SLA contracts to ensure your digital product runs 24/7 efficiently—whether it’s a business website, eCommerce store, iOS/Android app, or an internal system like ERP/CRM.
Our goal is simple: prevent problems before they happen—and if something goes wrong, we fix it fast, professionally, and with clear reporting.

Why do you need an SLA Maintenance & Support contract?

Prevent sales downtime: Any outage in a store or app can mean direct revenue loss.
Protect your reputation: Frequent issues increase complaints and reduce trust.
Ongoing security: Vulnerabilities change daily—updates are not optional.
Stable performance: Websites can slow down over time (database, plugins, cache).
Peace of mind: Your team focuses on growth—while we keep your system stable.

What’s included in our maintenance plans?

1) Proactive 24/7 Monitoring

We don’t wait for issues to happen. We monitor servers and websites in real time to detect:

Unusual slow response times
Service or page downtime
High server load or repeated errors
Then we intervene before customers notice.

2) Security Updates & Upgrades

Outdated software is an open door to risk. Our updates may include:

System, plugin, and theme updates
Framework updates when needed (Laravel and others)
Core security configuration (firewall rules / permissions)
Reducing common risks and strengthening preventive settings

3) Cloud Backups

Your data is your capital. We provide structured backups:

Daily/weekly backups depending on the plan
Internal + external storage (when needed)
A clear Restore Plan
So your website or system can be recovered quickly in emergencies.

4) Performance Optimization

Over time, a website or system may become “heavy.” We apply ongoing improvements such as:

Database cleanup and query optimization when needed
Cache management and file/image compression
Reducing common causes of slow performance
Our goal: keep your platform as fast as it was on launch day.

5) Bug Fixing & Stability

We resolve technical issues quickly and accurately, including:

Page, form, login, cart/checkout, and notification errors
Device/browser compatibility issues
Post-update issues (Regression Problems)

6) Periodic Security Review & Reporting

We review risk indicators and provide clear recommendations, such as:

Suspicious login attempts
Repeated system errors
Weak points that require updates or security configuration changes

Who is this service for?

Maintenance & support for websites and eCommerce stores
Maintenance & support for iOS/Android mobile apps
Maintenance & support for dashboards and internal systems (ERP/CRM)
Server and hosting stability management (based on the plan)

Why choose Geel Tech for SLA maintenance?

Fast emergency response: Priority support for critical incidents based on SLA level.
Flexible contracts: Monthly or yearly—based on your project size.
Transparent reporting: Regular summaries of what was done and what was detected.
Preventive approach: We don’t just fix issues—we prevent them from repeating.

What you receive in the contract

Monitoring and response based on your SLA level
Periodic reports (monthly or as agreed)
A clear log of updates and fixes
Backup and restore plan
Recommendations to improve performance and security

Frequently Asked Questions (FAQ)

Do you maintain a website or app you didn’t build?

Yes. We start with a quick technical audit of your website/app, then propose a maintenance plan based on its current state and priorities.

What happens if my website suddenly goes down?

Maintenance clients receive priority based on the SLA. Our emergency team intervenes immediately to restore service, then documents the cause and solution to prevent recurrence.

Does maintenance include new feature development?

Maintenance focuses on stability, updates, security, and bug fixes. New features are handled separately or included as dedicated development hours within the contract.

SLA Maintenance & Technical Support for Websites & Apps | Geel Tech